Wimzy - Privacy Policy
Last Updated: [Date]
Wimzy ("we," "our," or "us") values the privacy of our users ("you" or "your") and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our food delivery service via the Wimzy mobile application and website (collectively, the "Service").
1. Information We Collect
We collect various types of information to provide and improve our Service. The types of information we collect include:
1.1 Personal Information
- Account Registration: When you create an account, we collect your name, email address, phone number, and password.
- Order Information: When you place an order, we collect information about the order, including delivery address, payment information, and any special instructions.
- Payment Data: We collect your payment details, such as credit card information or other payment methods you choose to use, securely through our payment processor.
1.2 Usage Data
- App Usage: We collect information about your interactions with the Service, such as the pages or content you view, your searches, and your order history.
- Device Information: We collect information about the device you use to access the Service, including hardware model, operating system and version, unique device identifiers, and mobile network information.
1.3 Location Data
- Location Information: With your permission, we collect precise location data from your mobile device to provide location-based services, such as delivering orders to your location.
1.4 Cookies and Tracking Technologies
- Cookies: We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content and ads. You can manage your cookie preferences through your browser settings.
- Web Beacons: We may also use web beacons to analyze usage and monitor the effectiveness of our email communications.
2. How We Use Your Information
We use the collected information for various purposes, including:
2.1 Providing and Improving the Service
- To create and manage your account.
- To process and deliver your orders.
- To provide customer support and respond to your inquiries.
- To personalize your experience by providing tailored content and recommendations.
2.2 Communication
- To send you transactional emails regarding your orders, account updates, and other related information.
- To send you promotional emails, newsletters, and special offers. You can opt-out of marketing communications at any time.
2.3 Legal and Security Purposes
- To detect, investigate, and prevent fraudulent transactions and other illegal activities.
- To comply with legal obligations and protect our rights and property.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
- We engage third-party service providers to perform various functions on our behalf, such as payment processing, order fulfillment, and email delivery. These providers have access to your information only as needed to perform their functions and are obligated to protect your information.
3.2 Business Transfers
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
3.3 Legal Requirements
- We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 Protection of Rights
- We may disclose your information to enforce our Terms and Conditions, protect our rights and property, ensure the safety of our users, and prevent fraud or other illegal activities.
4. Data Security
We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the context in which it was collected.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
6.1 Access and Correction
- You have the right to access and update your personal information. You can review and edit your account information through the Service or by contacting us.
6.2 Deletion
- You may request the deletion of your personal information. We will delete your information unless we are required to retain it for legal, regulatory, or legitimate business reasons.
6.3 Restriction and Objection
- You have the right to restrict or object to the processing of your personal information under certain circumstances.
6.4 Data Portability
- You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.5 Withdraw Consent
- If we process your information based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise your privacy rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
7. Children's Privacy
The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information promptly. If you believe that we have collected personal information from a child under 13, please contact us.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from your country's laws. By using the Service, you consent to the transfer of your information to countries outside your country of residence.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on the Service and indicating the "Last Updated" date. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wimzy Customer Support
[Email Address]
[Phone Number]
[Physical Address]